Shop Policy & Returns

This website is operated by the founder of this business, Artin Boghosian, and by visiting and purchasing from this website you are engaging with our service. Please read all the terms and conditions of this business, below, before making any purchases in order to accumulate the quality of your purchase. 

All prices are in US dollars

*Please note, due to gold price fluctuations, item prices may change accordingly. 

*For returns, please read our return policy for each collection separately. If your item is eligible for return you should fill out the return form below before returning any items. We will get back to you ASAP!


Section I- Made to Order Creations

Customers are welcome to look through our model selection and place an order accordingly. When an order is placed, it will take 7-10 days for the production and 2-3 business days for the arrival within the US. 

Every model contained further information on the size measurements, material, gemstone clarity, color, and treatment. For any additional information, customers are more than welcome to contact us with any questions or concerns. 

  • Since these models are made according to the order, returns are not accepted for these items. The only way they will be eligible for an exchange or return is if the product has arrived damaged. If the product is eligible for an exchange it must be in the same condition as when received, remain in the same packaging, and have no indication of it being worn. Once the proof of the damage has been sent, we will provide the return shipping label and happily exchange it for our customers. 

Section II- One-of-a-Kind creations

Our website contains a selection of one-of-a-kind products that have been made available for only one order. The models contained under this category will not be produced again. 

  • Ships within 2 days
  • Returns and exchanges for these products are accepted within 7 days after they have been delivered. We will provide the return shipping label, however, return shipping and insurance costs are not refundable and a 5% restocking fee will be applied. These costs will be deducted from the total refund amount. 
  • Custom/personalized creations are not eligible for return or exchanges. Custom orders may vary from engraving, resized items such as rings, etc. 
  • Returns are not accepted on the items on SALE greater than 25%
  • Returned items should be in the same condition and in the original packaging. Damaged items are not eligible for return.
  • Due to the nature of some items that are more sensitive to wear and tear,  like hollow necklaces, bracelets or some gemstones, we're not responsible for the damages caused to your jewelry after your purchase. 
  • You should fill out the return form below before returning any items. We will get back to you ASAP

Section III - Everyday Jewelry 

In this collection you'll find trendy high quality jewelry for everyday wear!

  • Ships within 2 days
  • Returns and exchanges for these products are accepted within 14 days after they have been delivered. We will provide the return shipping label, however, return shipping and insurance costs are not refundable and these costs will be deducted from the total refund amount. 
  • Custom/personalized creations are not eligible for return or exchanges. Custom orders may vary from engraving, resized items such as rings, etc. 
  • Returns are not accepted on the items on SALE greater than 25%
  •  Returned items should be in the same condition and in the original packaging. Damaged items are not eligible for return.
  •  Due to the nature of some items that are more sensitive to wear and tear,  like hollow necklaces, bracelets or some gemstones, we're not responsible for the damages caused to your jewelry after your purchase.
  • You should fill out the return form below before returning any items. We will get back to you ASAP

Section IV - Loose Diamonds and Gemstones

  • Once you purchase a stone you will not be allowed to return or exchange the product.
  • Other expenses, incidental tax or import fees from the buyer’s country should be borne by the buyer.
  • Please note that shipment of maximum value USD 50,000 is allowed via FEDEX
  • Goods will be invoiced only on the name in which goods are confirmed.
  • Some orders include the shipment fees. If there is a separate charge for the shipping services it will be mentioned in the “Additional Services” section in the invoice. 
  • Shipping companies that we work with include, FedEx, UPS, Ferrari, Brinks and Malca-Amit
  • Declaration: The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict, in compliance with United Nations Resolutions and corresponding national laws. The seller hereby guarantees that these diamonds are conflict free and confirms adherence to the WDC SoW Guidelines.
  • All prices are in US dollars
  • All Above Terms & Conditions can be changed without any prior notice & all authorities and rights are reserved by Aya Gem. 

Warranty

We offer a one-year warranty service on our creations (loose gemstones excepted). The items eligible for a warranty come with a warranty card indicating the date of purchase and the item’s reference number. For more information about our warranty service terms and conditions click here. 


General Information

  • All our products include FREE 2-3 days domestic shipping. For international orders shipping and insurance fees will be applied at the checkout. For more information about each order see the individual listings. 
  • We do not ship packages to the PO Box addresses. Adult signature is required on all orders upon arrival. 
  • We accept PayPal and all major credit cards, as well as Shop Pay. 
  • Once we receive your items after it has been returned, we will inspect and notify you regarding if we received and approved your return. If the return is approved we will initiate a refund to your preferred method of payment which you will receive within a certain number of days, depending on your card issuer’s policy. 
  • Customs and import taxes (Outside of the US) on international orders, buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. 
  • Sales tax will be applied to your orders based on your state and local tax laws.
  • All creations are copyrighted by AyaGem. All rights reserved. Designs or photography may NOT be copied or duplicated under any circumstances. Reproduction without permission is PROHIBITED. 
  • Some pictures may be enlarged to show delicate details on the creations, while some may appear smaller than the actual size in order to display the entire item. Please read each product’s description carefully for the specific measurements. You are responsible for knowing the measurements of your selected item and if you need more information please contact us BEFORE placing your order.
  • We record videos and pictures during the packaging process to give more insight into our work. Each jewelry will be recorded and taken pictures of before being packed and ready to ship. 
  • We use 100% conflict-free diamonds and colored gemstones. We get all the gemstones from prominent and dependable dealers throughout the US and internationally. Every single diamond coming to the US is being processed through the Kimberley Process. To learn more about this process visit our education page here.  
  •  AyaGem gemstones prices are all based on the well known organizations' price charts such as Rapaport and GemWorld. Both organizations are the industry leaders on gem pricing and market information. The price charts get updated every month in order to accommodate the most accurate prices for each gemstone.